Refund policy
At Subbin4Sanity, every item is created just for you. That means once an order is placed, it immediately goes into production and cannot be canceled, returned, or refunded for buyer’s remorse, incorrect sizing, or changed minds.
🚫 We do NOT offer refunds or returns for:
- Ordering the wrong size
- Deciding you no longer want the item
- Personal preference (color, fit, style)
- Sale or clearance items
Please double-check sizing charts and product details before purchasing. All sales are final unless the item arrives damaged or incorrect.
✅ When we WILL replace or refund your order
We stand behind our products and will make it right if:
- You received the wrong item
- Your item arrived damaged
- There is a print or manufacturing defect
To qualify for a replacement or refund:
- You must contact us within 7 days of delivery
- Include clear photos showing the issue
- The item must be unused and unwashed
Once reviewed and approved, we will issue:
- A replacement or
- A refund (at our discretion)
🧵 Made-to-Order Items
Because all items are made to order, we are unable to accept returns or exchanges for sizing or preference issues. This allows us to create unique products while keeping prices fair and production efficient.
📩 How to contact us
If there is an issue with your order, please contact us at:
support@subbin4sanity.com
Include your order number and photos of the issue so we can help quickly.
⚠️ Final Notes
- Refunds are processed back to the original payment method
- Approved refunds may take 5–10 business days to appear depending on your bank
- Abuse of the refund policy may result in refusal of service